UPDATED: January 7, 2023

False Claims

We have a product quality and inspection team that will determine if product has been used and / or tampered with; we absolutely will not tolerate false claims of a product when it has been used and / or tampered with.

Refunds

You may request refunds within 72 hours of purchase for unopened and unused products. Refunds are allowed for products that are unopened and unused. You are responsible for returning the unopened and unused product to us. The refund will be for the product price minus a $25 restocking fee. We do not refund shipping costs.

We will process a refund after inspecting the item. If it has been opened and / or used, we will not issue a refund and we will not send the product back to you.

Refund requests must be in writing and sent to support@cannaglobe.com. Refunds will be issued to the same credit card that was charged when ordering the product.

Returns

To return a damaged and / or defective product for a refund, you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the Support Department at support@cannaglobe.com. You may be asked to provide photos and / or videos of the damaged and / or defective item. You will need to include a copy of the receipt for the product that you are returning. You are responsible for the shipping costs to return the product back to us. We will process the return after inspecting the item. Please allow 20 business days after we receive the product for inspection.

If the product has been used and / or tampered with, we will not issue a refund and we will not send the product back to you.

If the product was returned because 'it did not work' and we find that the product does, in fact, work, we will not issue a refund and we will not send the product back to you.

RETURN PRODUCTS TO:
CANNAGLOBE FULFILLMENT
22936 Kuykendahl Road
Suite B
Spring, TX 77389

Don't forget to include a copy of your receipt.

Refused Delivery or Returned to Sender

We will not issue a refund if the receiver Refused Delivery or Returned to Sender. We will fully track the shipping process and if it states that delivery was refused, we will deny any refund.

We provide a generous Refund and Return Policy that must be followed. If you Refused Delivery or Returned to Sender, we will not refund you or send the product back to you.

Returning Empty Boxes

We absolutely will not tolerate returning EMPTY boxes. We will open an investigation with the shipping company and law enforcement. You are expected to fully participate in the investigations.

Other Terms

If you feel that your credit / debit card was used fraudulently on cannaglobe.biz, please contact us for immediate resolution. We will open an investigation with the banking institutions and law enforcement. You are expected to fully participate in the investigations.

Contact Us

If there are any questions regarding this policy, you may Contact Us.